If you are unhappy with your purchase, ZALU will be pleased to accept items for return or exchange that fall under the company’s requirements. If you have any questions and need further assistance, feel free to contact us at customerservice@zalu.co
Please read the following requirements for returns and exchanges.
Our Return Policy
ZALU will only accept requests for returns or exchanges within 7 calendar days of the delivery date. Any request that is made more than 7 calendar days past the delivery date will not be accepted.
Only products in unopened original packaging that have not been tampered with or used in any manner may be returned for a refund or exchange.
Products damaged or defective upon delivery may be returned for refund or exchange. Please inspect product upon receipt and contact us immediately to file a report and provide feedback. ZALU will then make a determination, in its reasonable discretion, whether the claimed defective item is eligible for return based on the information you provide us.
Only products purchased at www.zalu.co are eligible for returns. Refunds will only be issued to the person and account that made the original purchase. For orders placed using
a voucher, a new voucher will be mailed with the same expiration date as the original, assuming it has not expired.
Shipping costs are not refundable unless the item received is damaged or faulty.
Sale, special orders, engraved or any personalized items are noteligible for returns.
Products must be returned with the original box, packing materials and a copy of the shipping invoice. Please note that ZALU is not responsible in the event that returned packages are lost, stolen, or mishandled.
FAULTY GOODS
Any items delivered to you which are received broken or faulty will be exchanged or refunded. Please contact the online customer service by emailing us at customerservice@zalu.co and we will assist you in the process including a courtesy return label for you to ship item back.
How to Make Your Return for US Orders
Please read all requirements stated regarding returns and exchanges.
Contact us on email at customerservice@zalu.co to initial the return process before shipping your return.
Once item is received and passes Quality Control review a refund will be issued to the person and account that made the original purchase.